TERMS AND CONDITIONS OF THE ONLINE STORE
www.raidistribution.com
§ 1
GENERAL PROVISIONS
The online store raidistribution.com operates under the terms of these Regulations.
The Regulations specify the terms and conditions for the conclusion and termination of Product Sales Agreements and the complaint procedure, as well as the types and scope of services provided electronically by the Store www.raidistribution.com rules for the provision of these services, the terms and conditions for the conclusion and termination of agreements for the provision of services electronically.
Each Service Recipient, from the moment of undertaking activities aimed at using the Electronic Services of the Store www.raidistribution.com, is obliged to comply with the provisions of these Regulations.
In matters not covered by these Regulations, the regulations shall apply:
Law on the Provision of Electronic Services of July 18, 2002,
Law on Consumer Rights of May 30, 2014,
Law on extrajudicial resolution of consumer disputes of September 23, 2016,
Civil Code Act of April 23, 1964 and other relevant provisions of Polish law.
§ 2
DEFINITIONS CONTAINED IN THE REGULATIONS
ORDER FORM – a form available on the website
www.raidistribution.com allowing to place an Order.CUSTOMER – a Customer who intends to conclude or has concluded a Sales Agreement with the Seller.
CONSUMER – a natural person who makes a legal transaction with an entrepreneur that is not directly related to his/her business or professional activity.
ENTERPRISE – a natural person, a legal person and an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf.
PRODUCT – a movable item available in the Store, which is the subject of a Sales Contract between the Customer and the Seller.
REGULATIONS – these regulations of the Store.
STORE- Service Provider’s online store operating at
www. raidistribution.comSELLER, SERVICE PROVIDER – www.raidistribution.com
SALE AGREEMENT – Agreement for sale of a Product concluded between the Customer and the Seller through the Store.
ORDER – the Customer’s statement of intent constituting an offer to conclude a Product Sales Agreement with the Seller.
PRICE – the value expressed in monetary units, which the Customer is obliged to pay to the Seller for the Product.
§ 3
INFORMATION ON PRODUCTS AND THEIR ORDERING
Store www raidistribution.com sells Products via the Internet.
Products offered in the Store are new, in accordance with the contract and have been legally introduced into the Polish market.
The information on the Store’s website does not constitute an offer within the meaning of the law. The Customer, by placing an Order, makes an offer to buy a specific Product under the conditions stated in its description.
The price of the Product shown on the Store’s website is given in Polish zloty (PLN) and includes all components. The price does not include delivery costs.
Orders can be placed through the website using the Order Form (Shop www raidistribution.com) – 24 hours a day, all year round.
The condition for placing an Order in the Store by the Customer is to read the Terms and Conditions and accept their provisions at the time of placing the Order.
§ 4
CONCLUSION OF THE SALES CONTRACT
In order to conclude a Sales Agreement, it is necessary for the Customer to previously place an Order using the method made available by the Seller, in accordance with § 3 item 5 and 6 of the Regulations.
Once the Order is placed, the Seller immediately confirms its receipt.
Confirmation of receipt of the Order, referred to in Section 2 of this paragraph, binds the Customer to its Order. Confirmation of receipt of the Order is made by sending an e-mail message.
Confirmation of receipt of the Order includes:
Confirmation of all essential elements of the Order,
withdrawal form,
these Terms and Conditions, including instructions on the right to withdraw from the contract.
As soon as the Customer receives the e-mail message referred to in item 4 of this paragraph, a Sales Contract is concluded between the Customer and the Seller.
Each Sales Contract will be confirmed by a purchase invoice, which will be attached to the Product.
§ 5
METHODS OF PAYMENT
The seller provides the following payment methods:
payment by traditional transfer to the Seller’s bank account,
payment through an electronic payment system.
In the case of payment by traditional transfer, payment should be made to the bank account number provided on the invoice. In the title of the transfer, please write the invoice number.
In the case of payment through an electronic payment system, the Customer shall pay before the Order is processed.
The electronic payment system allows payment by credit card or quick transfer from selected Polish banks.
The Customer is obliged to pay the price of the Sales Agreement within the period specified on the invoice according to the specified number of working days from the date of its issuance, unless the Sales Agreement provides otherwise.
The product will be shipped only after payment or according to the invoice after the order is generated and confirmed.
§ 6
COST, TIMING AND DELIVERY METHODS OF THE PRODUCT
The delivery costs of the Product, which are covered by the Customer, are determined during the process of placing the Order.
The delivery time of the Product consists of the time of completion of the Product and the time of delivery of the Product by the carrier:
The time for completion of the Products is from 1 to 30 working days,
delivery of Products that are movable items by the carrier is made within the period declared by the carrier, i.e. from 3 to 60 working days from the moment of shipment (delivery is made only on working days excluding Saturdays, Sundays and holidays)
Products purchased in the Store are shipped directly from the manufacturer to a dedicated port according to the information on the order confirmation.
§ 7
PRODUCT COMPLAINT
Complaint for non-conformity of the Product with the contract.
The basis and scope of the Seller’s liability to the Customer who is a Consumer for non-compliance of the Product with the contract are set forth in the Law on Consumer Rights of May 30, 2014,
The basis and scope of the Seller’s liability to the Customer, who is an Entrepreneur, under the warranty are set forth in the Civil Code Act of April 23, 1964,
The Seller is responsible to the Customer who is a Consumer for the lack of conformity of the Product with the contract existing at the time of delivery of the Product and disclosed within 2 years from that time, unless the expiration date of the Product specified by the Seller or persons acting on its behalf is longer,
Notification of the Product’s non-conformity with the contract and the submission of the corresponding request can be made by e-mail to: sales@raidistribution.com
in the above message in electronic form, please provide as much information and circumstances regarding the subject of the complaint as possible, in particular the type and date of the irregularity and contact information. The information provided will greatly facilitate and expedite consideration of the complaint by the Seller,
for the assessment of irregularities and non-compliance of the Product with the contract, the Consumer is obliged to make the Product available to the Seller, and the Seller is obliged to collect it at his expense,
The Seller will respond to the Customer’s request immediately, but no later than within 14 days of the complaint,
in the case of a complaint from a Customer who is a Consumer – failure to consider the complaint within 14 days of its submission is tantamount to its acceptance,
In connection with a legitimate complaint of a Customer who is a Consumer, the Seller accordingly:
covers the cost of repair or replacement and redelivery of the Product to the Customer,
Reduces the price of the Product (the reduced price must remain in the proportion of the price of the goods in conformity with the contract to the goods not in conformity with the contract) and returns to the Consumer the value of the reduced price no later than within 14 days of receipt of the statement of price reduction from the Consumer,
in the case of withdrawal from the contract by the Consumer – the Seller shall return to him the price of the Product no later than within 14 days from the date of receipt of the returned goods or proof of their return. In case of withdrawal from the contract, the Consumer is obliged to immediately return the goods to the Seller at the Seller’s expense,
The response to the complaint is provided on paper or other durable medium, such as an email or SMS message.
§ 8
RIGHT OF WITHDRAWAL
Subject to point 10 of this paragraph, a Customer who is also a Consumer who has entered into a remote contract may withdraw from it without giving reasons by making a statement to that effect within 14 days.
In the event of withdrawal from the contract, the Sales Agreement is considered not concluded, and the Consumer is obliged to return the Product to the Seller or give it to a person authorized by the Seller to collect it immediately, but no later than 14 days from the date on which he withdrew from the contract, unless the Seller offered to collect the Product himself. To meet the deadline it is sufficient to return the Product before its expiration.
In case of withdrawal from the Sales Contract, the Product must be returned to the established address in the complaint/return process. The return address will be provided in a separate email.
The Consumer shall be liable for any diminution in the value of the Product resulting from the use of the Product beyond what is necessary to ascertain the nature, characteristics and functioning of the Product, unless the Seller has not informed the Consumer or the entity referred to in § 10 about the manner and timing of exercising the right of withdrawal and has not provided the Consumer with a model withdrawal form. In order to ascertain the nature, characteristics and functioning of the Products, the Consumer should handle and inspect the Products only in the same way as he or she could do in a stationary store.
Subject to points 6 and 8 of this paragraph, the Seller will refund the value of the Product plus the cost of its delivery using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of return that does not involve any costs for the Consumer. Subject to point 7 of this paragraph, the refund will be made immediately, and at the latest within 14 days from the receipt by the Seller of the statement of withdrawal from the Sales Agreement.
If the Consumer has chosen a method of delivery of the Product other than the cheapest ordinary method of delivery offered by the Store, the Seller is not obliged to reimburse him, the additional costs incurred by him.
If the Seller has not offered to collect the Product from the Consumer himself, he may withhold the refund of the payment received from the Consumer until he receives the item back or provides proof of its return, whichever event occurs first.
A Consumer withdrawing from the Sales Agreement, in accordance with point 1 of this paragraph, shall bear only the cost of returning the Product to the Seller.
The fourteen-day period within which the Consumer may withdraw from the contract is counted for the contract in the performance of which the Seller issues the Product being obliged to transfer its ownership – from the day on which the Consumer (or a third person other than the carrier indicated by him) took possession of the Product.
The right of withdrawal from a contract concluded at a distance does not apply to the Consumer in the case of a Sales Agreement, among other things, in which the subject of performance is a non-refabricated product, produced to the Consumer’s specifications or serving to meet his individualized needs.
The right of withdrawal from the Sales Agreement is vested in both the Seller and the Customer, in case of failure of the other party to the agreement to perform its obligation within a strictly defined period.
§ 9
TYPE AND SCOPE OF ELECTRONIC SERVICES
The Service Provider allows through the Store to use the Electronic Service, which is the conclusion of Sales Contracts for the Product.
Provision of the Electronic Service to Service Recipients in the Store is carried out under the terms and conditions specified in the Regulations.
The Service Provider has the right to post advertising content on the Store’s website. This content, is an integral part of the Store and the materials presented therein.
§ 10
TERMS AND CONDITIONS FOR THE PROVISION AND CONCLUSION OF CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES
Provision of the Electronic Service specified in § 9.1 of the Regulations by the Service Provider is free of charge.
The contract for the provision of Electronic Services consisting of the possibility of placing an Order in the Store is concluded for a definite period of time and is terminated when the Order is placed or when the Customer ceases to place it.
Technical requirements necessary for cooperation with the information and communication system used by the Service Provider:
A computer (or mobile device) with Internet access,
email access,
web browser,
Enabling Cookies and Javascript in your web browser.
The Customer is obliged to use the Store in a manner consistent with the law and good morals with a view to respecting the personal rights and intellectual property rights of third parties.
The recipient is obliged to enter data in accordance with the facts.
The recipient is prohibited from providing unlawful content.
§ 11
COMPLAINTS RELATED TO THE PROVISION OF ELECTRONIC SERVICES
Complaints related to the provision of Electronic Services through the Store, the Customer may submit via e-mail to: www raidistribution.com
In the above e-mail message, please provide as much information and circumstances as possible about the subject of the complaint, in particular the type and date of the irregularity and contact information. The information provided will greatly facilitate and expedite the processing of the complaint by the Service Provider.
Processing of complaints by the Service Provider shall be carried out immediately, no later than within 14 days from the date of notification.
The Service Provider’s response to the complaint shall be sent to the email address of the Service Recipient provided in the complaint, or by any other means provided by the Service Recipient.
§ 12
FINAL PROVISIONS
Contracts concluded through the Store are concluded in accordance with Polish law.
In the event that any part of the Regulations is inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Regulations.
Any disputes arising from Sales Contracts between the Store and Consumers will be resolved in the first instance by negotiation, with the intention of settling the dispute amicably, taking into account the Act on out-of-court settlement of consumer disputes. However, if this would not be possible, or would be unsatisfactory to either party, disputes will be resolved by the competent common court, in accordance with paragraph 4 of this section.
Any disputes arising between the Service Provider and the Customer (Client) who is also a Consumer shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure of November 17, 1964.
A Customer who is a Consumer also has the right to use out-of-court dispute resolution methods, in particular by submitting, after the complaint procedure, an application for mediation or an application for consideration of the case by an arbitration court (the application can be downloaded at . The list of Permanent Arbitration Consumer Courts operating at Provincial Inspectorates of Trade Inspection is available at: http://www.uokik.gov.pl/wazne_adresy.php#faq596. A consumer may also use the free assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Out-of-court settlement of claims after the complaint procedure is free of charge.
In order to resolve a dispute amicably, a consumer may, in particular, file a complaint through the ODR (Online Dispute Resolution) platform, available at: http://ec.europa.eu/consumers/odr/.